- First point of contact customer service agents via email customerservice@glasfit.com
- feedback or resolution should be provided within 9 business hours
- Should Feedback not be forthcoming from the first point of contact within 9 business hours client to escalate to National Franchise Manager via email to lionell@glasfit.com
- feedback or resolution should be provided within 9 business hours
- Should Feedback not be forthcoming from National Franchise Manager within 9 business hours of escalation client to escalate to BM’s Office via email to Barrym@glasfit.com
- feedback or resolution should be provided within 9 business hours
- Should Feedback not be forthcoming from BM’s Office within 9 business hours of escalation client to escalate to COO via email to jeanf@glasfit.com
- feedback or resolution should be provided within 9 business hours
- Should Feedback not be forthcoming from COO within 9 business hours of escalation client to escalate to CEO via email to safieram@glasfit.com
External/Insurers/Customer Complaints and escalation Protocols Print
Created by: Ronel Nieuwenhuizen
Modified on: Tue, 27 Jun, 2017 at 8:42 PM
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